3-комнатная квартира посуточно в Киеве. Шевченковский район, ул. Софиевская, 1 — 98476406

Отзывы по другим квартирам владельца

• ElenaВремя поездки: Июль 2016

  Poor Service and Great Ukrainian Greed (Плохой сервис и большая украинская жадность)
  
  I would strongly discourage from choosing this flat and all the rest from this particular owner (не рекомендую квартиру и владельца, в целом).
  
  I contacted Ksenia, a manager handling this and few other flats, regarding another flat that appeared occupied one of four days. Ksenia, who is a great sales person (but here her merits finished), told me very nicely about this flat, and I agreed. Ksenia presented the flat as a prime quality, VIP accommodation. Unfortunately, reality proved to be different, and when mentioned this fact to Ksenia, she actually denied that she had ever called the flat a high level accommodation…
  
  The condition of the flat is worse than advertised and shown on photos:
  
  -    The sink in the bathroom is broken, has many small cracks; some are visible on the photo;
  
  -    There is no protection against mosquitos on the windows (nor any repellents in the flat), while the flat in just on the first floor, and when I came the first time, all windows were open. Obviously, in the evening we had many insects that we had to hunt before going to bed;
  
  -    Spiderweb on the windows;
  
  -    Interior doors look poor and do not match doorway well; similar problems with windows: they do not shut easily since do not match well the frames;
  
  -    Some furniture is pretty worn out;
  
  -    The selection of tableware is poor, and it is unpresentable.
  
  Initially I booked the flat for 4 nights (13-17 July 2016). However, on the second day of our stay all running water disappeared; we left the flat around 10 am next morning. Refund for the next two days was the only remedy that Ksenia and her cleaning lady Victoria were ready to offer us (during those days it was around +35C, and my husband and I could not take a shower or even wash the hands, without talking about the WC use). Victoria, a cleaning lady who took the payment and was the main contact, behaved in a very unfriendly and unhelpful manner. She is also extremely snobby and apparently hates Ukrainian women married to foreigners. During our check-out I insisted on at least some partial refund for the second day that we spent without any water. All my arguments for the refund were neglected by Victoria in person and Ksenia by phone. Victoria defended her position by trying to humiliate me by the comments that I grew up in a small town (she saw my birth place in my passport; indeed, I was born by chance in a small town in Ukraine but neither grew up nor lived there), meaning that Victoria is disrespectful towards people from small towns etc. She also gave disgraceful comments such as “foreign brides are all like you…” (my husband, with whom I stayed at the flat, is a foreigner), meaning that Victoria has very negative attitude towards mixed couples and sometimes even dare say it to the guests.
  
  We regularly rent flats in Europe and never had such terrible experience as in Kyiv. It is very disappointing that Ukraine is far behind developed countries by the level of service.

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